Support & FAQ

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help@geekboards.de | instagram.com/geekboards.de

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express, PayPal, Klarna, and SEPA Direct Debit and other widely used EU payment methods.

Orders are dispatched within 1 business day of purchase. We do everything possible to ensure your package reaches you as quickly as possible.
- Germany
Lightning-fast delivery within 1-2 business days
- European Union
We'll get your package to you within 5 business days
- International Shipping
Packages typically arrive within 14 business days
Please note: Due to current global supply chain challenges, shipping times might be a bit longer than usual. Don't worry though - we're keeping a close eye on your package and will keep you updated along the way!
The shipping costs depend on your location - here's a quick overview:
- Germany: Around €5
- European Union: €5-15
- International: €10-25
The exact shipping rate will be calculated automatically when you proceed to checkout. You'll see the final cost before completing your purchase.
Here are the full details of our Shipping Policy.
Yes, we can offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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